Terms & Conditions

Last updated: 28 September 2026

These Terms & Conditions explain how GlobalCart.pk sells products to you and what you can expect from us when using our website or placing an order. We have written these terms in clear language so they are easy to understand.

By using GlobalCart.pk or placing an order, you agree to these terms.

1. Who You Are Dealing With

GlobalCart.pk is an independently operated online retail store based in Lahore, Pakistan.

Throughout these terms, "we," "us," and "GlobalCart.pk" refer to our online store, while "you" and "customer" refer to the person placing an order or using our website.

We are a retailer and may source products from importers, distributors, wholesalers, and suppliers in Pakistan. We resell finished products to customers. Unless specifically stated on a product page, we do not claim to be the manufacturer, brand owner, authorised distributor, or manufacturer's representative of any product we sell.

2. Who Can Order

You must be 18 years of age or older to place an order.

If you are under 18, a parent or legal guardian must place the order on your behalf and accept these terms.

When placing an order, you agree to provide accurate information, including your:

• Full name

• Complete delivery address

• Reachable phone number

• Any other information required to process your order

Providing accurate information helps us avoid delivery problems and delays.

3. Ordering Without an Account

You do not need to create an account to shop with GlobalCart.pk.

You can simply select your products, add them to your cart, provide your delivery information at checkout, and place your order.

We may retain your order information as necessary to process, deliver, support, and maintain records of your purchase, as explained in our Privacy Policy.

If we introduce optional customer accounts in the future, customers may still be able to place orders as guests unless otherwise stated.

4. Our Products and Product Descriptions

We aim to provide accurate product photographs, descriptions, specifications, and information on our website.

However, there may be minor differences between the product displayed on your screen and the physical product you receive. For example, colours may appear slightly different depending on your device or screen settings.

Product dimensions, weights, capacities, and other specifications may also have minor manufacturing or supplier tolerances.

Where a product has a manufacturer's or local supplier's warranty, we will state the applicable warranty information on the product page where available.

Product availability may change without notice. If an item becomes unavailable after you place an order, we may contact you during order confirmation and cancel the unavailable item or order.

5. Prices and Pricing Errors

All prices displayed on GlobalCart.pk are in Pakistani Rupees (PKR).

Delivery is free across Pakistan, unless otherwise stated for a specific product or promotional offer.

The price shown on the product page is the amount payable through Cash on Delivery, subject to any clearly stated terms or conditions.

We may change product prices at any time. However, a price change will not normally affect an order that has already been confirmed by us.

Occasionally, a product may be listed with an incorrect price or stock status due to a technical, typographical, or human error. In such circumstances, we reserve the right to cancel the affected order.

If this happens, we will contact you and explain the situation. Since our standard payment method is Cash on Delivery, no advance payment will normally have been taken.

6. How an Order Becomes an Order

Submitting an order through GlobalCart.pk does not automatically mean that the order has been accepted.

Our general process is:

1. You submit your order through our website.

2. We may contact you by phone or WhatsApp to confirm the product, price, delivery address, and other order details.

3. Once the order is confirmed, we process and dispatch it through our courier partner.

We may decline or cancel an order if:

• The delivery address is outside our service area

• The product is unavailable

• The information provided is incomplete or inaccurate

• We are unable to confirm the order

• We have reasonable grounds to believe the order is fraudulent or unauthorized

• A significant pricing or listing error has occurred

7. Payment

GlobalCart.pk primarily operates on a Cash on Delivery (COD) basis.

You pay the courier when your parcel is delivered.

We will not ask you for sensitive payment information such as:

• Credit or debit card numbers

• CVV/security codes

• ATM PINs

• Online banking passwords

• OTP/security verification codes

• Mobile wallet PINs or passwords

If someone claims to represent GlobalCart.pk and asks you for this information, do not provide it. Contact us directly using the contact information provided on our website.

For approved refunds, we may request appropriate bank account information when necessary to transfer your refund.

8. Delivery

We deliver orders across Pakistan through our courier partners.

Orders are generally delivered within 3–5 working days after dispatch, although delivery times may vary depending on the destination and courier service.

Delivery may occasionally be delayed because of:

• Weather conditions

• Public holidays

• Courier backlogs

• Strikes

• Remote delivery locations

• Unforeseen circumstances beyond our control

For complete information, please refer to our Shipping & Delivery Policy, which forms part of these terms.

9. Cancellations, Returns and Refunds

You may request to cancel your order before delivery.

Because our standard payment method is Cash on Delivery, no advance payment is normally required.

After delivery, eligible returns may be requested within 7 days where:

• The product arrived damaged or defective; or

• The wrong product was delivered.

For approved returns caused by a product defect or our fulfilment error, GlobalCart.pk may cover the applicable return courier charges.

Depending on the circumstances and product availability, you may be eligible for a replacement or refund.

For complete details, please refer to our Return & Refund Policy, which forms part of these terms.

10. Fair Use of Cash on Delivery

Cash on Delivery allows customers to pay when they receive their parcel. We ask customers to use this service responsibly.

If an order appears to be fraudulent, contains false information, is repeatedly placed and refused without reasonable explanation, or is placed using another person's information without their knowledge, we may investigate the situation.

Depending on the circumstances, GlobalCart.pk may decline future orders from a particular phone number, address, or customer, or may require additional order verification.

A genuine request to cancel an order before delivery is not considered misuse. If you no longer want an order, please contact us as soon as possible so we can stop the shipment where possible.

11. Our Content

The text, photographs, product descriptions, graphics, layout, and branding used on GlobalCart.pk may be owned by or licensed to us.

You may browse, share, and link to our website for personal and legitimate purposes.

You may not copy, reproduce, modify, distribute, or use our photographs, descriptions, branding, or other website content for another commercial store, catalogue, advertisement, or listing without permission.

Product names, logos, and trademarks belonging to manufacturers or other third parties remain the property of their respective owners.

12. Reviews and Customer Content

If GlobalCart.pk provides product reviews, comments, or other customer-content features, customers must provide genuine and lawful content based on their actual experience.

We may remove content that is:

• Fraudulent

• Abusive

• Misleading

• Illegal

• Offensive

• Unrelated to the product

• Promotional content for another business

We do not intentionally create or publish fake customer reviews.

13. Using Our Website

You agree to use GlobalCart.pk only for lawful purposes.

You must not attempt to:

• Gain unauthorized access to the website

• Disrupt or damage website functionality

• Introduce malicious software or code

• Scrape or systematically copy website content

• Use the website for fraudulent activities

• Violate applicable laws or regulations

We work to keep our website available and accurate, but we cannot guarantee uninterrupted access at all times.

14. Links to Other Websites

Our website may occasionally contain links to third-party services, such as courier tracking pages.

These links are provided for convenience. GlobalCart.pk is not responsible for the content, security, availability, or privacy practices of external websites.

15. Our Responsibility to You

We aim to provide products as described and to process and deliver orders according to our published policies.

Where we are responsible for an eligible product issue, we will handle it according to our Return & Refund Policy.

To the extent permitted by applicable law, our liability relating to an order will generally be limited to the amount you paid for that order.

Nothing in these terms is intended to remove or limit any rights you may have under applicable Pakistani consumer protection laws.

16. Events Outside Our Control

We are not responsible for delays or failures caused by circumstances genuinely outside our reasonable control, including:

• Natural disasters

• Severe weather

• Strikes

• Courier shutdowns

• Internet or power outages

• Government restrictions

• Civil disturbances

• Other unforeseen events

If such an event affects your order, we will make reasonable efforts to inform you and, where possible, arrange delivery once circumstances permit or cancel the order.

17. Changes to These Terms

We may update these Terms & Conditions from time to time.

The latest version will be published on this page together with the date it was last updated.

The terms applicable to an order will generally be those in effect when the order was placed.

18. Contact Us First

If you experience a problem with an order or our services, please contact GlobalCart.pk so we have an opportunity to assist you.

You can contact us by phone, WhatsApp, or email using the details below.

19. Governing Law

These Terms & Conditions are governed by the applicable laws of Pakistan.

Any dispute that cannot be resolved directly between the customer and GlobalCart.pk may be subject to the jurisdiction of a competent court in Pakistan.

20. Contact Us

GlobalCart.pk

📧 Email: globalcarts.pk@gmail.com
📱 Phone / WhatsApp: +92 309 77 2 7474
🕐 Business Hours: Monday – Saturday, 10:00 AM – 7:00 PM (PKT)

Business Address:
13 C 25 Street, Eden Value Homes,
Lahore, 54500, Pakistan