Refund policy

Return & Refund Policy

Last updated: 28 September 2026

At GlobalCart.pk, we want you to receive exactly what you ordered and in good condition. If something goes wrong with your order, this policy explains how we handle returns, replacements, refunds, and cancellations.

Our Return Window

You may request a return within 7 days of receiving your order. Return requests submitted after 7 days may not be accepted.

When We Accept a Return

We accept returns in the following situations:

  • The item arrived damaged or defective. The product was broken, cracked, non-functional, or otherwise faulty when it reached you.

  • The wrong item was sent. You received a different product, model, colour, size, or quantity from what you ordered.

In these cases, GlobalCart.pk covers the return courier charges. You will not be asked to pay return shipping for an approved return caused by an error or defect on our side.

When We Cannot Accept a Return

We may not accept a return in the following situations:

  • The product was damaged after delivery due to misuse, mishandling, or accidental damage.

  • The product is returned without its original packaging, accessories, or included parts, where applicable.

  • The return request is made more than 7 days after delivery.

  • The product is correct, undamaged, and matches its description, but you simply changed your mind after receiving it.

How to Request a Return

  1. Contact us within 7 days of receiving your order by phone or WhatsApp at +92 309 772 7474, or by email at globalcarts.pk@gmail.com.

  2. Provide your order number along with the name and phone number used when placing the order.

  3. Send clear photographs showing the product, the damage or incorrect item, and the original packaging/courier label where applicable.

  4. Wait for confirmation. Our team will review your request and normally respond within 24 hours during business hours.

  5. Return the product. Once your return is approved, we will arrange collection through our courier partner or provide return instructions. Please keep the product, packaging, accessories, and included parts together.

Replacement or Refund

After we receive and inspect the returned product, you may be eligible for either:

  • A replacement of the same product, sent at no additional cost, subject to availability; or

  • A full refund of the amount paid for the affected product.

As GlobalCart.pk operates primarily through Cash on Delivery, approved refunds may be issued through an appropriate bank transfer or another mutually agreed method.

If a bank transfer is required, we may request the necessary account information, such as the account title, account number or IBAN, and bank name.

Refund processing begins after the returned product has been received and verified. The time required for the funds to reach your account may depend on the banking system.

Order Cancellation

You may request to cancel your order before it has been delivered.

To request a cancellation, contact us at:

📱 Phone / WhatsApp: +92 309 772 7474
📧 Email: globalcarts.pk@gmail.com

Please provide your order number so we can locate your order quickly.

Because our orders are processed through Cash on Delivery, no advance payment is required. If you cancel before delivery or refuse an eligible parcel at the door, you generally will not owe any payment.

Damaged Parcels

If your parcel arrives visibly damaged, torn, or opened, please inform the courier immediately.

Where the courier service permits inspection, you may open and check the parcel before making payment. If the product is damaged or the parcel appears to have been tampered with, you may refuse the delivery where applicable.

If you have already accepted the parcel and discover a damaged or defective product afterward, contact GlobalCart.pk within 7 days so we can review the issue.

Need Help?

If you have any questions about a return, refund, replacement, or cancellation, please contact us:

📱 Phone / WhatsApp: +92 309 77 2 7474
📧 Email: globalcarts.pk@gmail.com
🕐 Business Hours: Monday – Saturday, 10:00 AM – 7:00 PM (PKT)

Business Address

GlobalCart.pk
13 C 25 Street, Eden Value Homes,
Lahore, 54500, Pakistan

We review every return request carefully and aim to resolve eligible issues as quickly and fairly as possible.